FAQ

 

 
About Order

Q1. Do you have MOQ? 
 The MOQ is different for different product lines. We encourage customers to order more because the effective handling and shipping costs are high for small orders.

Q2. What is your lead time? 
  Within 10-20 working days after received deposit. 
  
Q3. Can you arrange packaging for my private brand? 
 Yes, we can arrange your private label packaging provided the quantity reaches certain level. 
  
Q4. How is your product quality? 
  
The commitment to quality is our philosophy, our culture, and our way of doing business.We have ISO Accreditation and independent laboratories periodically verify our product quality.
All procedures and standards are designed to enable us to create products that are 100% compliant with clearly defined specifications. 

Q5. What's your product warranty? 
 We guarantee our product is fit for its normal user purposes and is free from defects in materials or workmanship. 

Q6. What's your company policy on defective goods? 
  Our customer service team will provide immediate response to complaints. If the problem is due to production/design defects, we provide full replacement.